Jun 21, 2023 · Get info about the latest frauds and scams. Defend against scams and social engineering attempts. Plus, find out how to protect yourself from phone and prepaid card scams. ACCOUNT MANAGEMENT. Credence Resource Management Scam. Today I received a fraudulent debt collection letter from Credence Resource Management claiming I owe a bill on my AT&T U-Verse service which was sent to them for collection. I called AT&T customer service who verified that the bill is bogus.Oct 14, 2014 · If you receive a letter claiming to have come from an AT&T Fraud Department, we can certainly look into this to determine the legitimacy. Please contact our Fraud Department and we can verify this for you. Wireless accounts 877-844-5584. Home phone, Internet, or U-verse TV accounts 888-471-4576. May 5, 2023 · Global Fraud Management. This email box is not monitored. Please do not reply to this email. Replies will be automatically deleted. To their credit, I received the fraud investigation results 3 days later: AT&T has completed an investigation of the referenced account. AT&T has confirmed that the account was created without your authorization. Fraud Investigator (Former Employee) - Atlanta, GA - May 16, 2014. I enjoyed working for ATT; 13 years constant growth; I started out making around $11 per hour, for about a year, then quickly moved up the ladder to around $60K including salary and benefits package. Working for ATT was not always easy; I worked very hard to reach the level of ... Incident Number *. Please refer back to our communication with you regarding what documents are required to process your claim. You can upload multiple documents by continuing to click 'Choose File'. Do not press Continue until you are ready to submit all required documents. AT&T is dedicated to protecting consumer privacy. Call Center. Use your customer service skills to give people the power to connect.Scan large volumes of data in real time with increased accuracy to detect and prevent fraud and errors. The software helps you identify anomalous activity quickly using flexible rule sets and predictive analyses that can help uncover potential fraud patterns. Cloud or on-premise deployment; Anomaly detection and compliance checks; Alert ...13.3K Messages. 1 year ago. It sounds like AT&T did everything right. You reported fraud, they investigated and told you that you wouldn't have to pay for it. They didn't say you wouldn't have to pay anything. If your service is suspended, you owe more than 1 month of service, so $130 doesn't sounds too unreasonable.File a police report as this is most likely identity theft. Call At&t and ask for fraud department. 1-800-331-0500 is the main number. 0.Oct 14, 2014 · If you receive a letter claiming to have come from an AT&T Fraud Department, we can certainly look into this to determine the legitimacy. Please contact our Fraud Department and we can verify this for you. Wireless accounts 877-844-5584. Home phone, Internet, or U-verse TV accounts 888-471-4576. Get info about the latest frauds and scams. Defend against scams and social engineering attempts. Plus, find out how to protect yourself from phone and prepaid card scams. ACCOUNT MANAGEMENT.AT&T Inc. is an American multinational telecommunications holding company headquartered at Whitacre Tower in Downtown Dallas, Texas. It is the world's third-largest telecommunications company by revenue and the largest provider of mobile telephone services in the U.S. As of 2023, AT&T was ranked 13th on the Fortune 500 rankings of the largest United States corporations, with revenues of $120.7 ...Community Support. •. 219.8K Messages. 11 months ago. We are here to point you in the right direction to report fraud, @bethbelnap. For wireless accounts, call Global Fraud Management at 877.844.5584. For digital phone, internet, and U-verse TV accounts, call 888.471.4576.Our telecom fraud management offerings. We help global communication service providers save revenue by identifying and eliminating complex telecom frauds and leakages in their network by leveraging our three key services — Revenue Assurance and Fraud Analytics, Assessment and Automation Services, and Digital RA/FM Operations.Alert the credit bureaus. Contact all of the major credit bureaus’ fraud department. Be sure you have a fraud alert put on your account (it’s free) Equifax: 800-349-9960. Experian: 888-397-3742. TransUnion: 888-909-8872. Innovis: 800-540-2505.Phone assistance in Spanish at 844-4TRUIST (844-487-8478), option 9. For assistance in other languages please speak to a representative directly. The Consumer Financial Protection Bureau (CFPB) offers help in more than 180 languages, call 855-411-2372 from 8 a.m. to 8 p.m. ET, Monday through Friday for assistance by phone. AT&T Global Fraud Management Theft of Identity - Document Upload. Please use this form to upload any supporting documents related to your claim. Is this a business? *. You can upload multiple documents by continuing to click 'Choose File'. Do not press Continue until you are ready to submit all required documents. AT&T is dedicated to ... 874tpw. I filled out an online fraud inquiry on 5/17/22, received an indcient number via email on 5/18. 5/23 received another email stating ATT need additional 14 days to investigate fraud. stated I would hear back results, or a request for additional information if needed. it is 6/28/22.The AT&T Support Center provides personalized assistance for customers of AT&T Wireless, Internet, Prepaid, and more! Read our helpful Support articles to self-service and check on the status of your service request.AT&T Global Fraud Management Theft of Identity - Document Upload. Please use this form to upload any supporting documents related to your claim. Is this a business? *. You can upload multiple documents by continuing to click 'Choose File'. Do not press Continue until you are ready to submit all required documents. AT&T is dedicated to ...Great benefits, awesome pay, and great discounts. International Fraud Analyst (Former Employee) - Paramus, NJ - March 7, 2017. My first corporate job at the Paramus call center location in NJ. The workplace culture was good, always had employee events, attended various training. AT&T really cares about training their employees, it was my ... What Is Fraud, Anyway? “Fraud” is any activity that relies on deception in order to achieve a gain. Fraud becomes a crime when it is a “knowing misrepresentation of the truth or concealment of a material fact to induce another to act to his or her detriment” (Black’s Law Dictionary). In other words, if you lie in order to deprive a ...What Is Fraud, Anyway? “Fraud” is any activity that relies on deception in order to achieve a gain. Fraud becomes a crime when it is a “knowing misrepresentation of the truth or concealment of a material fact to induce another to act to his or her detriment” (Black’s Law Dictionary). In other words, if you lie in order to deprive a ...How to report an unauthorized AT&T account or service. Was your identity used to establish AT&T service or make account changes without your knowledge? Contact our Global Fraud Management team: For wireless accounts, call 877.844.5584. For digital phone, internet, or U-verse ® TV accounts, call 888.471.4576.AT&T Inc. is an American multinational telecommunications holding company headquartered at Whitacre Tower in Downtown Dallas, Texas. It is the world's third-largest telecommunications company by revenue and the largest provider of mobile telephone services in the U.S. As of 2023, AT&T was ranked 13th on the Fortune 500 rankings of the largest United States corporations, with revenues of $120.7 ...Forensic Accounting, Audit, Investigation & Fraud Management.pdf Forensic Accounting and Fraud Management Lecture Note .pdf Content uploaded by Godwin Emmanuel OyedokunDec 27, 2018 · Please continue reaching out to our Global Fraud Management team at 877-844-5584. They are having a high call volume due to increase of fraud during the holiday season. We appreciate your patience. Please reach back out if you have any further questions or concerns. Thank you for visiting AT&T Community Forums! AT&T ActiveArmor SM works 24/7 to help stop threats before they get to you. Unwanted calls and texts are annoying, and some could be fraudulent or illegal. Report offenders that slip through and help block them! Forward suspicious messages to 7726 (SPAM). Complete the form to help block spam, robocalls, and unwanted text messages. AT&T ActiveArmor SM works 24/7 to help stop threats before they get to you. Unwanted calls and texts are annoying, and some could be fraudulent or illegal. Report offenders that slip through and help block them! Forward suspicious messages to 7726 (SPAM). Complete the form to help block spam, robocalls, and unwanted text messages.Report identity theft at www.identitytheft.gov. File your complaint with the Federal Trade Commission (FTC) online at www.consumer.ftc.gov or by calling the FTC. The FTC maintains an identity theft database law enforcement agencies use for investigations. Filing a complaint also helps the FTC better assist you as they learn more about identity ...Call Center. Use your customer service skills to give people the power to connect.3 years ago. We apologize for the delay in response time in the Fraud Department, @lnsgeology. If your identity was used to establish AT&T service without your knowledge, please call our Global Fraud Management Organization at one of these numbers: Wireless accounts: 877.844.5584. Home Phone, Internet, or U-verse TV accounts: 888.471.4576.874tpw. I filled out an online fraud inquiry on 5/17/22, received an indcient number via email on 5/18. 5/23 received another email stating ATT need additional 14 days to investigate fraud. stated I would hear back results, or a request for additional information if needed. it is 6/28/22.Login to manage your AT&T Wireless, DIRECTV, U-verse, Internet or Home Phone services. View or pay your bill, check usage, change plans or packages, manage devices & features, and more.What it is & why it matters. Fraud prevention technology has made enormous strides from advances in computing speeds (high-performance analytics), machine learning and other forms of artificial intelligence (AI). Fraud touches every area of our lives; it raises the price we pay for goods and services, squanders tax money, pulls resources from ... Jan 24, 2022 · 1. Friendly fraud will continue to be the No. 1 fraud attack. Friendly fraud occurs when a customer requests a chargeback from their bank despite having received the goods or services they ordered. Merchants of all sizes tell us that friendly fraud is now the No. 1 fraud attack they have to deal with (up from No. 5 in 2019). 1. Jun 15, 2023 · How to report an unauthorized AT&T account or service. Was your identity used to establish AT&T service or make account changes without your knowledge? Contact our Global Fraud Management team: For wireless accounts, call 877.844.5584. For digital phone, internet, or U-verse ® TV accounts, call 888.471.4576. Login to manage your AT&T Wireless, DIRECTV, U-verse, Internet or Home Phone services. View or pay your bill, check usage, change plans or packages, manage devices & features, and more.Notify us immediately if you see fraudulent activity or unauthorized transaction in your PayPal account. Here's how to report unusual account activity.How Internal Audit Can Leverage the Anti-Fraud Playbook Internal Audit (IA) departments are a foundational control and serve a vital role in fraud risk management However, their role in fraud risk management may differ from one organization to the next since fraud risk management is an art, not a science. Traditionally, the day-to-day management of the fraud risk management program would be ...What it is & why it matters. Fraud prevention technology has made enormous strides from advances in computing speeds (high-performance analytics), machine learning and other forms of artificial intelligence (AI). Fraud touches every area of our lives; it raises the price we pay for goods and services, squanders tax money, pulls resources from ...Fraud Risk Management 5 A 360o approach to fraud risk management: The anti-fraud controls roadmap “Continuous Improvement: Diagnose, Detect and Respond” Steps Generally Include – “To think, we know and understand all risks around us is misleading, to think we can manage all of them, if they hit us, is an illusion, and toPhone Call Fraud Reporting. Phone fraud includes social engineering, spoofing and ‘man in the middle’ attempts to get you to share personal or account information. Report suspicious calls to our Fraud Department here. Report robocalls at https://www.att.com/t/fraud/en/index.html#report We are here to point you in the right direction to report fraud, kdp2023. We d understand the impact this may have and the inconveince this has caused. Please reach out ourFor wireless accounts, call Global Fraud Management at 877.844.5584 for further assistance with further assistance. More steps to take in case of identity theftIncident Number *. Please refer back to our communication with you regarding what documents are required to process your claim. You can upload multiple documents by continuing to click 'Choose File'. Do not press Continue until you are ready to submit all required documents. AT&T is dedicated to protecting consumer privacy.when it comes to fraud prevention and detection. Learn more in our . Fraud and instant payments: The basics article. ACTIVATE. your fraud management team • Get your fraud management experts – whether in house or outsourced – involved in plans early. They’ll need to become familiar with the implications of instant payments Jun 21, 2023 · Get info about the latest frauds and scams. Defend against scams and social engineering attempts. Plus, find out how to protect yourself from phone and prepaid card scams. ACCOUNT MANAGEMENT. The global Fraud Detection Software for Expense Management market size was valued at USD 336.14 million in 2021 and is expected to expand at a CAGR of 18.56% during the forecast period, reaching ...Fraud Analyst (Current Employee) - Paramus, NJ - April 25, 2017. make sure you are in the right department for advancement. the important roll is management if you could get into it. the hardest part of the job is when you work hard and receive no job well done. Pros. salary not bad. Cons. no advancement.We're here to help with your fraud and collections inquiry. You'll need to contact our Global Fraud Management department again for assistance at 877-844-5584. They are available to assist you with this issue Monday-Friday from 8am - 9pm, Saturday 9am - 6pm, and Sunday 8am - 6pm. Let us know if this helps. Jeff, AT&T Community Specialist.Sep 5, 2023 · Find the latest AT&T news, including information on new devices, network services, mobile phones and technology. The $0 Liability Guarantee covers fraudulent transactions made by others using your Bank of America consumer credit cards and consumer and small business debit and ATM cards. To be covered, report transactions made by others promptly, and don't share personal or account information with anyone. Consult client and account agreements for full ... What Is Fraud, Anyway? “Fraud” is any activity that relies on deception in order to achieve a gain. Fraud becomes a crime when it is a “knowing misrepresentation of the truth or concealment of a material fact to induce another to act to his or her detriment” (Black’s Law Dictionary). In other words, if you lie in order to deprive a ...Email fraud can include phishing and fake emails from AT&T . Forward the email to AT&T at [email protected]. Forward the email to the Anti-Phishing Working Group at [email protected]. Report email fraud to the FTC. Report texting fraud. Texting fraud can include SmiShing, rewards scams, and spam . Forward suspicious text messages to 7726 (SPAM).Mar 7, 2023 · We're here to help get you pointed in the right direction for support with your fraud inquiry. You'll want to contact our Global Fraud Management Team at 877.844.5584 . They are available to assist you with this issue Monday-Friday from 8am-9pm, Saturday 9am-6pm, and Sunday 8am-6pm. They may ask for info such as your Social Security number, password, or credit card number "to verify your account.”. If you suspect a social engineering scam: Don’t give them your account or personal info. Hang up and call the company or agency that supposedly contacted you. Their phone number may be on your account statement or on their ...Fraud Investigator (Former Employee) - Atlanta, GA - May 16, 2014. I enjoyed working for ATT; 13 years constant growth; I started out making around $11 per hour, for about a year, then quickly moved up the ladder to around $60K including salary and benefits package. Working for ATT was not always easy; I worked very hard to reach the level of ... The estimated average pay for Fraud Analyst at this company in the United States is $21.55 per hour, which is 13% above the national average. Disclaimer Indeed estimates the pay amounts by analyzing the available public or private data and pay grades across nearby locations, similar companies, reviews, resumes, similar roles and job details.Phone assistance in Spanish at 844-4TRUIST (844-487-8478), option 9. For assistance in other languages please speak to a representative directly. The Consumer Financial Protection Bureau (CFPB) offers help in more than 180 languages, call 855-411-2372 from 8 a.m. to 8 p.m. ET, Monday through Friday for assistance by phone.Incident Number *. Please refer back to our communication with you regarding what documents are required to process your claim. You can upload multiple documents by continuing to click 'Choose File'. Do not press Continue until you are ready to submit all required documents. AT&T is dedicated to protecting consumer privacy. Fraud Analyst (Current Employee) - Paramus, NJ - April 25, 2017. make sure you are in the right department for advancement. the important roll is management if you could get into it. the hardest part of the job is when you work hard and receive no job well done. Pros. salary not bad. Cons. no advancement.Incident Number *. Please refer back to our communication with you regarding what documents are required to process your claim. You can upload multiple documents by continuing to click 'Choose File'. Do not press Continue until you are ready to submit all required documents. AT&T is dedicated to protecting consumer privacy.The fraud management function must participate in the product development process to close fraud-related gaps, build controls in the process, or both. Otherwise, delays will occur, or products will be launched on time but with unacceptable risks. Exhibit 3. [email protected] years ago. We apologize for the delay in response time in the Fraud Department, @lnsgeology. If your identity was used to establish AT&T service without your knowledge, please call our Global Fraud Management Organization at one of these numbers: Wireless accounts: 877.844.5584. Home Phone, Internet, or U-verse TV accounts: 888.471.4576.Community Support. •. 219.8K Messages. 11 months ago. We are here to point you in the right direction to report fraud, @bethbelnap. For wireless accounts, call Global Fraud Management at 877.844.5584. For digital phone, internet, and U-verse TV accounts, call 888.471.4576.13.3K Messages. 1 year ago. It sounds like AT&T did everything right. You reported fraud, they investigated and told you that you wouldn't have to pay for it. They didn't say you wouldn't have to pay anything. If your service is suspended, you owe more than 1 month of service, so $130 doesn't sounds too unreasonable.On 2/25/22, I was alerted of fraudulent activity referring to my debit card. I called to confirm the fraudulent activity. The fraud department told me that the pending fraudulent transactions could not be stopped. This has never been an issue with previous banks. The transactions went through and I lost $714.28 from my account.Jan 4, 2023 · On currently.com: Select the Spam button in the toolbar above the message. This will also remove the email from your inbox. In an email program: Forward the email to AT&T at [email protected]. When possible, include the full email header to help us identify the origins of the email. On currently.com: Select the Spam button in the toolbar above the message. This will also remove the email from your inbox. In an email program: Forward the email to AT&T at [email protected]. When possible, include the full email header to help us identify the origins of the email.Fraud Risk Management 5 A 360o approach to fraud risk management: The anti-fraud controls roadmap “Continuous Improvement: Diagnose, Detect and Respond” Steps Generally Include – “To think, we know and understand all risks around us is misleading, to think we can manage all of them, if they hit us, is an illusion, and to Jun 15, 2023 · How to report an unauthorized AT&T account or service. Was your identity used to establish AT&T service or make account changes without your knowledge? Contact our Global Fraud Management team: For wireless accounts, call 877.844.5584. For digital phone, internet, or U-verse ® TV accounts, call 888.471.4576. Notify us immediately if you see fraudulent activity or unauthorized transaction in your PayPal account. Here's how to report unusual account activity.If you suspect you are a target of fraud on your AT&T mobile phone account, you can report it to our Fraud team here. If you suspect fraud on another account, call the customer service number on your bill for help.Report fraud that occurs by email, text message, or phone. Report email fraud. Email fraud can include phishing and fake emails from AT&T . Forward the email to AT&T at [email protected]. Forward the email to the Anti-Phishing Working Group at [email protected]. Report email fraud to the FTC.Feb 14, 2023 · Report fraud that occurs by email, text message, or phone. Report email fraud. Email fraud can include phishing and fake emails from AT&T . Forward the email to AT&T at [email protected]. Forward the email to the Anti-Phishing Working Group at [email protected]. Report email fraud to the FTC. File a police report as this is most likely identity theft. Call At&t and ask for fraud department. 1-800-331-0500 is the main number. 0.13.3K Messages. 1 year ago. It sounds like AT&T did everything right. You reported fraud, they investigated and told you that you wouldn't have to pay for it. They didn't say you wouldn't have to pay anything. If your service is suspended, you owe more than 1 month of service, so $130 doesn't sounds too unreasonable.If you receive a letter claiming to have come from an AT&T Fraud Department, we can certainly look into this to determine the legitimacy. Please contact our Fraud Department and we can verify this for you. Wireless accounts 877-844-5584. Home phone, Internet, or U-verse TV accounts 888-471-4576.AT&T Inc. is an American multinational telecommunications holding company headquartered at Whitacre Tower in Downtown Dallas, Texas. It is the world's third-largest telecommunications company by revenue and the largest provider of mobile telephone services in the U.S. As of 2023, AT&T was ranked 13th on the Fortune 500 rankings of the largest United States corporations, with revenues of $120.7 ...Sep 20, 2022 · Community Support. •. 219.8K Messages. 11 months ago. We are here to point you in the right direction to report fraud, @bethbelnap. For wireless accounts, call Global Fraud Management at 877.844.5584. For digital phone, internet, and U-verse TV accounts, call 888.471.4576. Was your identity used to establish AT&T service or make account changes without your knowledge? Contact our Global Fraud Management team: For wireless accounts, call 877.844.5584; For digital phone, internet, or U-verse ® TV accounts, call 888.471.4576Great benefits, awesome pay, and great discounts. International Fraud Analyst (Former Employee) - Paramus, NJ - March 7, 2017. My first corporate job at the Paramus call center location in NJ. The workplace culture was good, always had employee events, attended various training. AT&T really cares about training their employees, it was my ...Sep 20, 2022 · Community Support. •. 219.8K Messages. 11 months ago. We are here to point you in the right direction to report fraud, @bethbelnap. For wireless accounts, call Global Fraud Management at 877.844.5584. For digital phone, internet, and U-verse TV accounts, call 888.471.4576. Global Fraud Management/Identity Theft. 16 days ago I submitted a fraud inquiry form due to having my identity stolen. The email with the incident number said that it would take a maximum of 5 days to hear back, but I have not heard back yet. I visited a local AT&T corporate store and they were unable to offer any assistance, just had me submit ... List of Top Fraud Management Systems. SEON: Unique Digital Footprinting and Custom Rules. Ekata: IDV and Fraud Prevention for Enterprises. Kount: Focus on Ecommerce and Chargeback Prevention. Signifyd: 100% Chargeback Protection for Merchants. TruValidate: Part of the Large TransUnion Anti-Fraud Ecosystem. Sift: Popular US Vendor with Payment ...If your identity was used to establish AT&T service without your knowledge or consent, you'll first need to reach out to our Global Fraud Management team. For wireless accounts, call 877.844.5584. For digital phone, internet, or U-verse TV accounts, call 888.471.4576. Additional steps you can take to Report Fraud include:Your odds of speaking with Global Fraud Management are slim to none. When you return the phone, you will be refunded anything you paid for it, less the $55 restock fee. You can either file a BBB complaint to get things expedited or return the phone within the 14 day return period, but I would suggest not waiting on the Fraud department.
Our telecom fraud management offerings. We help global communication service providers save revenue by identifying and eliminating complex telecom frauds and leakages in their network by leveraging our three key services — Revenue Assurance and Fraud Analytics, Assessment and Automation Services, and Digital RA/FM Operations. . Kraynak
Over thirty years experience in fraud management, risk management and commercial and consumer collections. Managed several highly efficient departments, providing strategic vision and leadership ... I went to Best Buy to set up an account with AT&T and to port my number over from Verizon the AT&T Global fraud management representative was so unprofessional and determined my appli...Monitoring & Reporting. Fraud management is an ongoing process requiring regular monitoring and reporting. Measure the effectiveness of the strategy, communicate the results transparently, and adjust accordingly. Always stay in compliance with legal rights and applicable laws by conducting regular reviews.3 years ago. We apologize for the delay in response time in the Fraud Department, @lnsgeology. If your identity was used to establish AT&T service without your knowledge, please call our Global Fraud Management Organization at one of these numbers: Wireless accounts: 877.844.5584. Home Phone, Internet, or U-verse TV accounts: 888.471.4576.Declutter Your Digital Life To Boost Performance & Security. Follow these quick steps to improve your device performance and security, while reducing the chances of identity theft from compromised data.Jan 5, 2023 · We're here to help with your fraud and collections inquiry. You'll need to contact our Global Fraud Management department again for assistance at 877-844-5584. They are available to assist you with this issue Monday-Friday from 8am - 9pm, Saturday 9am - 6pm, and Sunday 8am - 6pm. Let us know if this helps. Jeff, AT&T Community Specialist. Feb 14, 2023 · Report fraud that occurs by email, text message, or phone. Report email fraud. Email fraud can include phishing and fake emails from AT&T . Forward the email to AT&T at [email protected]. Forward the email to the Anti-Phishing Working Group at [email protected]. Report email fraud to the FTC. The AT&T Support Center provides personalized assistance for customers of AT&T Wireless, Internet, Prepaid, and more! Read our helpful Support articles to self-service and check on the status of your service request.If you receive a letter claiming to have come from an AT&T Fraud Department, we can certainly look into this to determine the legitimacy. Please contact our Fraud Department and we can verify this for you. Wireless accounts 877-844-5584. Home phone, Internet, or U-verse TV accounts 888-471-4576.Fraud Risk Management 5 A 360o approach to fraud risk management: The anti-fraud controls roadmap “Continuous Improvement: Diagnose, Detect and Respond” Steps Generally Include – “To think, we know and understand all risks around us is misleading, to think we can manage all of them, if they hit us, is an illusion, and to Notify us immediately if you see fraudulent activity or unauthorized transaction in your PayPal account. Here's how to report unusual account activity. Sep 2, 2022 · Hello richuncleskeleton, let's get you pointed in the right direction about your fraud inquiry. You would need to contact the Global Fraud Management team at 877 844 5584 for details on the status of your submitted online inquiry. Let us know if this information helps, and thank you for contacting the AT&T Community Forums. when it comes to fraud prevention and detection. Learn more in our . Fraud and instant payments: The basics article. ACTIVATE. your fraud management team • Get your fraud management experts – whether in house or outsourced – involved in plans early. They’ll need to become familiar with the implications of instant paymentsLearn how AT&T can help you guard against fraud and scams, and keep your accounts, email, identity, and devices safe and secure.If you receive a letter claiming to have come from an AT&T Fraud Department, we can certainly look into this to determine the legitimacy. Please contact our Fraud Department and we can verify this for you. Wireless accounts 877-844-5584. Home phone, Internet, or U-verse TV accounts 888-471-4576..